FAQ
Answers to common questions about Almost Innocent products, ordering, delivery, and customer service. Find quick solutions and helpful information here.
Is my order sent in discreet packaging?
Yes. All orders are shipped in plain, unbranded packaging with no indication of the contents. Your privacy is important to us, and we take care to ensure every order arrives discreetly.
How long will delivery take?
Most orders are dispatched within 1–2 working days. Delivery options and estimated delivery times will be shown at checkout.
Are your products body-safe?
We carefully select products from trusted brands known for their quality, safety and reputation. Product materials can be found on individual product pages.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment providers. We never store your payment details.
Do I need to create an account to order?
No. You can complete your purchase as a guest. Creating an account simply makes it easier to track orders and manage future purchases.
How do I clean my product?
We recommend cleaning your product before and after use using warm water and a suitable toy cleaner. Always follow the manufacturer’s care instructions.
Are your products waterproof?
This varies by product. Please refer to the individual product description for specific information regarding waterproof or water-resistant features.
Can I return a product?
For hygiene reasons, intimate products cannot be returned once opened unless they are faulty. If you experience an issue, please contact us and we’ll be happy to help.
What brands do you stock?
We focus on carefully selected products from trusted, well-respected brands known for quality, comfort and reliability.
I’m new to intimacy products. Where should I start?
Many of our customers are buying their first product. We recommend starting with something simple, body-safe and beginner-friendly. If you’re unsure, we’re always happy to help.
Why choose Almost Innocent?
We believe shopping for intimacy products should feel comfortable, elegant and uncomplicated. Rather than offering thousands of products, we focus on carefully chosen favourites from trusted brands, paired with discreet delivery and a welcoming, judgement-free experience.
Will my bank statement show what I purchased?
Your payment will be processed securely, and your bank statement will not display the specific products you ordered.
Can I contact you if I have questions?
Absolutely. Whether you need help choosing a product, understanding a feature or tracking an order, we’re always happy to help.
A Note From Almost Innocent
Not everything needs to be loud.
We created Almost Innocent to offer a more comfortable way to explore intimacy—one that feels thoughtful, elegant and refreshingly straightforward.
Whether you’re shopping for the first time or simply looking for something better, we’re glad you’re here. ♥