FAQ
The things people actually want to know — answered honestly.
Is my order sent in discreet packaging?
Yes. Every order arrives in a plain box or satchel with no logos, no branding, and nothing on the outside that hints at what's inside. The sender name on the label is AI UK — not Almost Innocent. A delivery driver, a housemate, a nosy neighbour — none of them will have a clue.
Will it show up on my bank statement?
It won't show the product name or store name. Your statement will simply show SP AI UK — nothing that identifies what you ordered or where it came from.
How long will delivery take?
Standard delivery takes 2-3 business days. Express delivery is 1–2 business days. You'll see the full options and costs at checkout — standard delivery is free on orders over £30.
Are your products body-safe?
Yes. We only stock brands we trust — Fun Factory, Lelo, Satisfyer, Skins, Vush, Snail Vibe, Fifty Shades of Grey, Intimate Earth, Lovense, and more — and every product is made from body-safe materials. You can find the specifics on each product page.
Is my payment secure?
Yes. All payments go through encrypted, secure providers including Stripe and PayPal. We never see or store your card details.
Do I need an account to order?
No. You can check out as a guest. An account just makes it easier to track orders if you want one.
How do I clean my product?
Warm water and a toy-safe cleaner before and after use. We stock Intimate Earth Lavandula Foam Cleaner — alcohol-free and safe for all materials. Always follow the care instructions that come with your product.
Are the products waterproof?
It varies by product. Check the individual product page — we note it clearly where it applies.
Can I return something?
For obvious hygiene reasons, we can't accept returns on opened products. But if something arrives faulty or wrong, get in touch and we'll sort it — no awkwardness, no runaround.
What brands do you stock?
We stock a carefully curated range of trusted brands including Satisfyer, Fun Factory, Lelo, Skins, Vush, Snail Vibe, Fifty Shades of Grey, Intimate Earth, and Lovense. Quality over quantity — everything here is stocked because it's genuinely good.
I've never bought anything like this before. Where do I start?
Somewhere simple, body-safe, and without twenty settings you don't need yet. The Skins Rose Lix and Fun Factory Viola are both great starting points — beginner-friendly without feeling basic. If you're still not sure, just ask.
Why Almost Innocent and not somewhere else?
Fewer products, chosen more carefully. A shopping experience that doesn't feel like being shouted at. Discreet delivery as standard. And someone on the other end of the contact form who actually reads it.
Still got a question?
Get in touch — genuinely happy to help before you buy.